Shipping policy
December 2026 physical preorder shipping
Estimated fulfillment for Ahem!, BONKO!, Mouthquake, and Kricko begins December 1, 2026. Arrival before Christmas is the target, not a guarantee. If a selected pack sells out, the next drop is expected in spring/summer 2027.
- $7.99 Standard Shipping applies when the merchandise subtotal after discounts and before taxes is $50.00 or less.
- Free Standard Shipping applies when that subtotal is $50.01 or more.
- Only the countries and shipping zones currently enabled at checkout are supported.
Digital Recipes are delivered separately and do not wait for a physical preorder. In a mixed cart, digital items may be delivered immediately while physical preorder lines remain unfulfilled until production and shipping begin.
1. Non-shipping offers
Founding Club membership, optional research support, checkout tips, SOP licences, diagnostics and other digital or professional services do not require physical shipping. These items should not create a shipping charge unless an approved physical component is clearly included before purchase.
2. Physical-product availability
Rvvl publishes a physical product only after its inventory or production status, supported destinations, shipping rate, return process and delivery estimate have been verified. The destinations, methods, charges and estimated dates shown on the product page or at checkout apply to that order.
If no shipping method appears for your address, the product is not currently available for delivery there. Do not complete an order using an inaccurate address or a forwarding location that the product does not support.
3. Processing and delivery estimates
Processing time is the period before dispatch; transit time begins after the carrier receives the package. Each product page or checkout estimate identifies the applicable timing. Estimates are not guarantees, but Rvvl will provide required supply information and communicate a material known delay.
POD products require production before dispatch. Shopify Collective products follow the disclosed supplier’s processing schedule. Rvvl-owned items follow the Rvvl processing estimate shown at purchase.
Business days exclude weekends and Canadian statutory holidays unless the product page says otherwise.
4. Split fulfilment
A mixed order may contain items fulfilled by Rvvl, a POD provider and one or more Shopify Collective suppliers. Those items may ship from different locations, incur separately disclosed shipping charges, arrive on different dates and produce separate tracking notices.
Membership, support and digital items do not wait for a physical shipment. Digital access follows the applicable account or delivery terms.
5. Address accuracy and changes
You are responsible for providing a complete and accurate delivery address. Contact hi@rvvlbrands.com immediately if an address is wrong. We cannot guarantee a change after fulfilment begins. If a package is returned because of an incorrect or incomplete customer-supplied address, we may require payment of the actual re-shipping cost, except where prohibited by law.
6. Tracking
We send tracking information when the fulfilment source and carrier provide it. A mixed order may have more than one tracking number. Tracking activation can take time after a label is created.
7. Delays and unavailable items
Weather, carrier disruption, customs, production issues and supplier events may cause delay. If an accepted item becomes unavailable or cannot be supplied within the promised or legally permitted period, we will notify you and offer the available lawful options, which may include a revised date, replacement, cancellation or refund.
We will not silently substitute a materially different product.
8. Lost, damaged, stolen or misdelivered packages
For damage or an incorrect item, follow the Refund & Return Policy and retain the packaging.
For a package marked delivered but not received, check the delivery location, household members and carrier notice, then contact us promptly. We will review tracking and coordinate the appropriate carrier or supplier investigation. Remedies depend on the facts and applicable law.
For a package that stops moving before delivery, contact us after the carrier’s estimated delivery window. Rvvl will keep a clear customer-support path even where a supplier or carrier performs the investigation.
9. International orders, duties and customs
When international delivery is offered, checkout shows the available shipping charge. Unless checkout expressly says duties and import taxes are included, the recipient is responsible for customs duties, import taxes, brokerage or similar charges imposed by the destination.
Customs processing may delay delivery. Refusing a shipment does not guarantee a full refund; actual return charges, non-refundable duties and the applicable return policy may apply, subject to law.
10. Returns
Contact Rvvl before returning any item. Return eligibility, destination and cost vary by fulfilment source. Mixed orders may require separate returns. See the Refund & Return Policy for details.
11. Contact
Shipping support: hi@rvvlbrands.com
Last updated: August 28, 2026