Refund policy
December 2026 physical preorder cancellations
Ahem!, BONKO!, Mouthquake, and Kricko are limited physical preorders. Full payment is collected at checkout.
- You may cancel all or part of a preorder until the affected order line enters fulfillment processing.
- An approved cancellation is refunded to the original payment method, and the associated preorder inventory is restored.
- After fulfillment processing begins, cancellation is not guaranteed; the standard return and refund terms below apply.
Estimated fulfillment begins December 1, 2026. Arrival before Christmas is the target, not a guarantee. To request cancellation, email hi@rvvlbrands.com with your order number and the affected item.
Contact hi@rvvlbrands.com before returning an item. Include your order number, purchase email, the affected item, the reason for the request and clear photos where the item is damaged, defective or incorrect. Do not send an item to Rvvl or a supplier until we provide return instructions.
Nothing in this policy limits a cancellation, refund, quality, delivery or other consumer right that cannot legally be excluded.
1. Rvvl-owned physical products
You may request a return within 30 days after delivery. To qualify for a change-of-mind return, the item must be unused, unworn, unwashed, unopened where sealed, in original condition and packaging, and accompanied by proof of purchase.
Once approved, we will provide the return address and instructions. Unless the item is damaged, defective, incorrect or otherwise subject to a legal remedy, the customer pays tracked return shipping. Original shipping charges are not refunded for a change-of-mind return.
We do not accept unauthorized returns, used or altered goods, gift cards, or products marked final sale before purchase, except where required by law.
2. Damaged, defective, unsafe or incorrect items
Inspect physical orders promptly. Contact us within 7 days after delivery when practical, with photos of the product, packaging and shipping label. A short reporting request does not remove a longer non-waivable legal right.
For a verified damaged, defective, unsafe or incorrect item, Rvvl will provide an appropriate remedy, such as replacement, repair or refund, and will cover required return shipping. Stop using a product you believe may be unsafe.
3. Print-on-demand products
Print-on-demand (“POD”) products are made after ordering. Change-of-mind returns and size exchanges are not accepted unless the product page expressly says otherwise. A customer-selected wrong size is not a manufacturing defect; review the size guide before purchase.
Misprints, manufacturing defects, damage in transit and incorrect items remain eligible for review under section 2. Approved remedies will follow the product page, this policy and applicable law.
4. Shopify Collective and supplier-fulfilled products
Collective products may have supplier-specific eligibility, timing and return-address requirements disclosed on the product page. Contact Rvvl first; do not send the product directly to a supplier without authorization.
Where a supplier rule conflicts with a non-waivable customer right or a more favourable promise Rvvl made before purchase, the applicable legal right or Rvvl promise controls. Mixed orders may require separate return shipments.
5. Founding Club membership
You may cancel future renewal at any time through your customer account. Cancellation normally takes effect at the end of the paid annual term and is not automatically a refund.
As a goodwill policy, Rvvl will refund an initial membership purchase or annual renewal when the request is received within 7 days of the charge and no material member-only benefit, discount, gated content or event access has been used during that paid term. We may approve additional refunds where required by law or where a billing error occurred.
A full refund, payment reversal or chargeback revokes the corresponding paid membership entitlement and gated access. This does not affect access earned under a separate paid term.
6. Optional research support and checkout tips
Optional research support and checkout tips are non-refundable once processed because they do not purchase a product or entitlement. We will correct a duplicate, unauthorized or erroneous charge and provide any refund required by law. These payments are not charitable donations and do not generate tax receipts.
7. SOP and other digital licences
Before a protected digital asset has been accessed or downloaded, you may request cancellation and refund within 7 days of purchase. After first account access, download or licence-key delivery, the purchase is non-refundable except where the asset is defective, materially misdescribed or applicable law requires a remedy.
If a refund, reversal or chargeback is approved, the related access and licence are revoked. The purchaser must stop using and delete retained copies when the licence terms require it.
8. Diagnostics and professional services
Refunds, rescheduling, work already performed, deposits and termination for diagnostics or larger engagements are governed by the accepted service description and any written agreement. A qualification form alone creates no purchase or payment obligation.
9. Approval and refund timing
We will acknowledge a complete return or refund request within 2 business days. For a physical return, we normally inspect it within 5 business days after receipt. We will explain approval or rejection.
Approved refunds are sent to the original payment method within 5 business days after approval. Your bank or card issuer may need additional time to post the credit. If 10 business days have passed since approval, email us.
10. Exchanges
We do not operate a general exchange program. Where a return is approved, we may ask you to return the original item and place a new order. Defective or incorrect orders may be replaced directly.
11. Contact
Returns and refunds: hi@rvvlbrands.com
Last updated: August 28, 2026